SELLER'S CONTACT INFORMATION

COMPANY NAME/TITLE: S3 Tekstil Sanayi Ticaret Limited Şirketi

ADDRESS: Çınarlı Mah. Ankara Asfaltı Cad. No: 15 Interior Door No: 431 Konak / İzmir

EPOSTA: [.]

 

1. RETURN AND EXCHANGE TERMS

For your return or exchange requests, the product must be in its original packaging, labeled and unused.

Returns or exchanges must be made within 14 (fourteen) days from the date of receipt of the product.

For your return or exchange requests, you must first send an e-mail to our e-mail address [.] containing your invoice number, order number and your request.

Products to be returned must be sent via the contracted shipping company. The shipping fee will be covered by our company if the product is defective. If the product is free of defects, the shipping fee belongs to the customer.

 

2. USE OF RIGHT OF WITHDRAWAL

Within the scope of Article 15 of the Distance Sales Agreement, it is not possible to use the right of withdrawal in the following cases:

Products whose packaging has been opened and whose return cannot be accepted for health and hygiene reasons

Goods prepared in line with the wishes or personal needs of the consumer.

Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery.

You can contact us for the return or exchange of products other than these situations.

3. DEFECTIVE PRODUCTS

If you think that there is any defect or error in the product you have received, please contact our address [.] with an e-mail containing your invoice number and order number.

Our company will contact you as soon as possible after receiving your e-mail and initiate the solution process.

In case of return of defective products, the shipping fee will be covered by our company.

4. RETURN PROCESS

After your return request is approved, you must deliver the product to us via the contracted shipping company.

The product must be in its original packaging, labeled and unused.

After checking the returned product, the payment refund process will be initiated. Your payment will be made within 7 (seven) business days following the completion of the product check.

5. EXCHANGE PROCESS

Within 14 days from the date you receive the product, you can exchange the size and model for one time only.

• The exchange process is done once only. It cannot be exchanged for a second time.

• Products sent without an exchange request via e-mail will NOT be exchanged.

• If you want to send your package with a different cargo company other than Yurtiçi Kargo, the entire shipping fee belongs to you.

• You can deliver your package to the nearest Yurtiçi Kargo branch by typing the Yurtiçi Kargo customer code received by mail. Please keep your tracking number with you.

• When the products received by us are examined for compliance with the exchange conditions and your exchange request is approved, the new product will be resent to you free of charge.

• Products that do not comply with the exchange conditions will not be accepted and will be sent back with counter payment.

• Used products, products that have lost their originality and do not have a label on them, and products with the brand's rope wrapped around the dress are definitely not exchanged.

• Products damaged due to use (torn, deformation in the mold, broken, etc.) are not accepted for exchange.

• We do not accept the exchange of products that have been tried on with heavily scented perfumes or deodorant that may leave a trace.

• No exchange is accepted for free or promotional products sent as part of the order, if any, in addition to all products shipped. For the exchange of any product in the set, all products in the set must be sent together. They cannot be exchanged separately. If only one product in the set is sent, Syla Atelier will not accept the exchange and will only exchange the product if all products are sent.

• The package is under the responsibility of the customer until it reaches the exchange address. Syla Atelier does not assume any responsibility for packages damaged or lost during shipping. Please make sure that your parcels are well packed and sent by a traceable, insured company.

For your exchange requests, the product must be in its original packaging, labeled and unused.

After your exchange request is approved, you must deliver the product to us via the contracted cargo company.

Your exchange request will be realized as soon as possible depending on the stock status.

6. CANCELLATION PROCEDURES

You can request a cancellation before your order is shipped.

Cancellation cannot be made for orders that have been shipped. In this case, you can start the return process after receiving the product.

7. SUPPORT AND CONTACT

You can contact us via our e-mail address [.] to get more information about our return policy or to get support on any issue.